Support
AI handles tier-1 requests automatically and escalates to the Meraki team when needed.
| Request | Category | Status | Updated |
|---|---|---|---|
MC-1042High Invoice automation stopped running QuickBooks connection dropped and invoices are queuing. | Automation Issue | Escalated | 11 min ago |
MC-1041Low How do I add a new team member? AI suggested a fix with 96% confidence. | Question | AI Resolving | 40 min ago |
MC-1039Medium Outlook sync is delayed Sync running every 18 min instead of 2 min. | Integration | Open | 2 hr ago |
MC-1035Medium Add Spanish support to Receptionist AI Requested bilingual call handling. | Improvement Request | Open | 1 day ago |
MC-1030High Wrong pricing quoted by Sales Assistant Pricing knowledge source updated to v3. | Bug | Resolved | 2 days ago |